HelioRoast's owner/founder believes that the purpose of business is to leave the world a better place. We will try to do this by:

• the excellence of our products;
• the salary and benefits that we provide to our employees, and
• buying our coffees through structures that guarantee higher incomes for growers.

HelioRoast purchases most of its beans from Coffee Shrub in Oakland, California. Coffee Shrub supports Fair Trade (FTO) practices, which are general agreements between suppliers and purchasers that guarantee minimum prices for covered commodities.

The only wrinkle with Fair Trade agreements is that they generally establish price levels for cooperatives, not small independents. Nor do they take product quality into consideration. Most coffee producers are not covered.

On its own, therefore, Coffee Shrub established a direct trade coffee buying program which it calls Farm Gate Coffee™. Farm Gate prices are guaranteed to be a minimum of 50% over Fair Trade minimums, and are often twice that. Farm Gate practices ensure that all employees benefit from the sale of the beans, and high quality beans as well.

Income fairness and quality control are both monitored by Coffee Shrub itself. Coffees purchased through brokers and resellers are not certified as Farm Gate. At times, large numbers of small producers bundle their beans in order to simplify exporting. While Coffee Shrub sometimes purchases beans through these arrangements, it does not certify them as Farm Gate.

HelioRoast's single-origin beans come from north-east Africa and the Pacific Islands. While not individually certified as such, Ethiopian coffees are traditionally organically grown. Indonesian coffees may or may not be, and we will note this on the label. When FTO and Farm Gate beans are available from these regions, HelioRoast will purchase them and include "FTO" or "FG" in the description.

HelioRoast's owner / founder has long supported
Kiva.org. HelioRoast allocates 1% of monthly gross revenue to Kiva for coffee-related loans according to these criteria:

• Coffee-related enterprise
• Female-headed, owned, or directed
• "HelioRoast-producing" regions -- i.e.,
Eastern Africa, then
Indonesia, then
Central America, and finally
South America

We strongly encourage you to make use of Kiva or other micro-loan agencies in order to help to create capital in developing countries and cultures.


HelioRoast will never -- ever -- give, sell, or distribute your contact and charge card information to others unless legally required to do so.

We will use your contact information for individual communications and reminders, and also for periodic announcements and sales promotions. The latter will always employ the "bcc" method so that others do not see your address. Once sent, we cannot control the interception and nefarious use of email addresses.

Because it is a pre-requisite to complete the sale and delivery of our coffee, consent to store your contact information on our corporate computer is assumed to have been given to HelioRoast.

Consent to store your charge card data on our corporate computer is on an opt-in basis. The computer itself employs multiple levels of security.

If you consent to allow HelioRoast to store your charge card data on our computer, we will acquire them by telephone. Any other communication alleging to come from HelioRoast -- email, web page, and the like -- asking you to give or confirm such data is fraudulent and should be reported at once to your ISP and/or your card issuer.

You are responsible for maintaining your current charge card information. Please inform us if it changes in any way that would preclude our successfully using it to complete your sale. (DO NOT email your charge card data to us. Instead, email us and we'll give you a call.)

We use Flint or Square e-commerce services to process charge sales, both in-person as well as those where we store your charge card information. Paypal handles all transactions clearly marked as such. We charge your card only after your order has been fully processed.


Please plan your purchases carefully. If your group or company needs ten pounds of HelioRoast coffee per month, for instance, and we agree contractually to provide it at a certain cost to you, it will be delivered all at once in order to achieve the lowest transportation price.


In the process of discussing your preferences for repeat sales, we will ask whether you want us to retain your charge card information and use it when the coffee has been shipped. You may, at any time and for any reason, terminate your repeat sales. If you do so because you are dissatisfied with our coffee, we encourage you to tell us why.


The best way to deal with dissatisfaction over the coffee we deliver to you -- a perishable food item -- is not to send it back to us. Instead, please dispose of it in any way that you see fit and then contact us with the reason(s) for your action. We will do our very best to maintain your confidence in our artisan coffees, including but not limited to sending you the same amount of coffee at our expense.

We reserve the right to respond appropriately to apparent abuses of this policy. If we notice that we are responding to multiple dissatisfactions on your part, we will contact you to discuss how best to proceed thereafter.